Terms & Conditions

Homewares (Lanterns, scatter cushions, etc) – Refund within 24 hours or credit note within 7 days.
Clearance Items – No warranty, refunds or exchanges.
Quotes – Valid for 7 days only (does not guarantee stock availability).
Credit notes and gift vouchers – Valid for 12 months from date of issue
Special Orders – All special orders take approximately 14 to 16 weeks and are non-refundable.
Payments must be received in full and cleared prior to delivery or pick up.
We require 24 hours notice via email for all warehouse pick ups.
We are not required to provide a refund or replacement if you change your mind. 10% cancellation fee applies if required.
Delivery – You will be contacted within 2 weeks of your purchase date (or final payment date) by our warehouse to organise your delivery.
Warranty – Valid for residential use only.

LAYBY TERMS AND CONDITIONS:

6 to 8 week layby term
Once a deposit is paid on an invoice and in turn we are holding the stock, this is automatically converted to a layby.
Not available on sale items.
10% cancellation fee applies on any deposits paid.
If we have held stock for over 3 months without any payments on the invoice, the sale is cancelled and the deposit is non-refundable.

Furniture – Please choose carefully as we do not refund furniture after delivery.
Homewares – 24 hour refund or 7 day credit note. Please provide proof of purchase.

Minimum spend $1000 on full price items only.
Valid for use on furniture purchases only. Accessories and delivery fees must paid in full at point of sale.
Fees and charges apply.
Not available on sale or clearance items.
Please ask in store for more details or click here https://www.archipelagoliving.com.au/finance

Subject to colour availabilty.
Range of colours available for viewing in each store location (Osborne Park, Garden City, Joondalup).
Custom cushions will be made to measure.
All measurements will be provided by the customer.
Custom orders take 14-16 weeks to arrive. Once your order is placed we do not allow alterations to size or material, nor do we permit refunds or returns.
A minimum 30% deposit is required to place a custom special order.
In the event of unforeseen circumstances, such as the inability to pay off the order; order is no longer needed, etc, the deposit placed on the order will be forfeited.