- Homewares (Lanterns, scatter cushions, etc) – Refund within 24 hours or credit note within 7 days.
- Clearance Items – No warranty, refunds or exchanges.
- Quotes – Valid for 7 days only (does not guarantee stock availability).
- Credit notes and gift vouchers – Valid for 12 months from date of issue
- Special Orders – All special orders take approximately 14 to 16 weeks and are non-refundable.
- Payments must be received in full and cleared prior to delivery or pick up.
- We require 24 hours notice via email for all warehouse pick ups.
- We are not required to provide a refund or replacement if you change your mind. 10% cancellation fee applies if required.
- Delivery – You will be contacted within 2 weeks of your purchase date (or final payment date) by our warehouse to organise your delivery.
- Warranty – Valid for residential use only.
LAYBY TERMS AND CONDITIONS:
- 6 to 8 week layby term
- Once a deposit is paid on an invoice and in turn we are holding the stock, this is automatically converted to a layby.
- Not available on sale items.
- 10% cancellation fee applies on any deposits paid.
- If we have held stock for over 3 months without any payments on the invoice, the sale is cancelled and the deposit is non-refundable.
- Floorstock Only.
- Sold as is off the floor.
- Prices are as marked.
- No Refund, warranty or exchanges.
- No finance terms available on clearance/sale items.
- Furniture – Please choose carefully as we do not refund furniture after delivery.
- Homewares – 24 hour refund or 7 day credit note. Please provide proof of purchase.
*TERMS AND CONDITIONS FOR ZIPMONEY FINANCE
- Minimum spend $1000 on full price items only.
- Valid for use on furniture purchases only. Accessories and delivery fees must paid in full at point of sale.
- Fees and charges apply.
- Not available on sale or clearance items.
- Please ask in store for more details or click here https://www.archipelagoliving.com.au/finance
*TERMS AND CONDITIONS FOR CUSTOM CUSHIONS
- Subject to colour availabilty.
- Range of colours available for viewing in each store location (Osborne Park, Joondalup).
- Custom cushions will be made to measure.
- All measurements will be provided by the customer.
- Custom orders take 14-16 weeks to arrive. Once your order is placed we do not allow alterations to size or material, nor do we permit refunds or returns.
- A minimum 30% deposit is required to place a custom special order.
- In the event of unforeseen circumstances, such as the inability to pay off the order; order is no longer needed, etc, the deposit placed on the order will be forfeited.